Return & Refund Policy

Cancellation Policy

Future World Retail Private Limited believes in helping its customers as far as possible, and has its own cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order. The customer may however track the status of the order online.

 

Return & Refund Policy

Future World Retail Private Limited takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with DTDC – a leading logistics company in India, to ensure that all products reach you in the best of conditions.

However, in the rare event where you might have received a product where the outside box is damaged, you may not accept the product . Future World Retail Private Limited and/or it’s Logistics Partner will look into the matter on a case by case basis.

However, in the rare event where you might have received a product which is slightly damaged (either functional or cosmetic damage) or a product which has a manufacturing defect,

In such circumstances, before using the product, please get in touch with our Customer Service Team at contact@futureworldindia.co.in within 48 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest Apple Authorised Service Centre to get such cases addressed.

 

Future World Retail Private Limited does not accept Returns for any other reasons.

 

Refunds

Refunds are only possible in the following cases:

  • Cancellation of an Order before being shipped
  • Cases where:
    • Customer refused to collect the delivery
    • Customer wasn’t available during stipulated delivery attempts made by our logistics partner
    • The delivery address was wrong / unreachable

For case 2, we will process the refund after receipt of the product by Future World Retail Private Limited. All Refunds will be processed based on the mode of payment used by the customer while placing the order.

  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

Orders paid by net banking accounts will be credited back to bank account.